Active Incident

Updated a few seconds ago

This status page contains information about service interruptions (planned or unplanned), incidents, or issues that may impact client services.
Users may be unable to connect to multiple Microsoft 365 servicesDegraded Performance

Incident Status

Degraded Performance

Components

Dataprise Managed Services, Third-Party Vendor Services (Not Dataprise)


November 12, 2026 1:53PM EST
November 12, 2026 6:53PM UTC
IDENTIFIED

Microsoft is investigating an issue impacting multiple Microsoft 365 services. They have determined that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. The vendor is working to restore the services, but no estimated time of restoration has been provided yet. Potentially impacted services include: -Exchange Online -Microsoft Teams -SharePoint Online -Microsoft 365 Copilot -Microsoft Defender XDR Please visit the official Microsoft status page if you would like to follow the incident and receive the latest updates: https://status.cloud.microsoft/ If you require immediate assistance, please call our support team or submit a support request through DAVE, as email communications may be delayed due to the ongoing Microsoft 365 issues.

November 12, 2026 3:02PM EST
November 12, 2026 8:02PM UTC
IDENTIFIED

Microsoft is investigating an issue affecting multiple Microsoft 365 services, causing connectivity issues for some users. Potentially impacted services include: -Exchange Online -Microsoft Teams -SharePoint Online -Microsoft 365 Copilot -Microsoft Defender XDR Current Status: Microsoft has identified that a large number of servers have unexpectedly become unavailable, shifting additional load onto the remaining infrastructure. Microsoft has confirmed that this is not being driven by an overall increase in traffic. Microsoft is actively investigating the cause and working to safely restore the affected servers. As a precaution, they have temporarily paused deployments and configuration changes while reviewing recent changes for any potential correlation to the incident. We will continue monitoring the situation and provide updates as more information becomes available. Please visit the official Microsoft status page if you would like to follow the incident and receive the latest updates: https://status.cloud.microsoft/ For Support: If you require immediate assistance, please call our support team or submit a support request through DAVE, as email communications may also experience delays due to the ongoing Microsoft 365 issues. Next Update: Microsoft expects to provide its next update by November 12, 2026, at 10:00 PM UTC (5:00 PM EST).

November 12, 2026 5:03PM EST
November 12, 2026 10:03PM UTC
IDENTIFIED

User Impact: Users may experience intermittent connectivity issues or difficulty accessing multiple Microsoft 365 services. Potentially Affected Services: - Exchange Online - Microsoft Teams - SharePoint Online - Microsoft 365 Copilot - Microsoft Defender - Microsoft Planner and To Do - Microsoft Intune Microsoft Purview services, including Data Loss Prevention (DLP), Data Classification, and Communication Compliance. Power BI users may also experience intermittent issues exporting reports with sensitivity labels to PDF. Current Status: Microsoft is continuing its efforts to restore the affected services by restarting and validating impacted infrastructure. They are also investigating recent configuration changes that may have contributed to the issue and exploring additional recovery measures to expedite service restoration. Some affected servers have already been successfully restored, and Microsoft is expanding its recovery efforts across the remaining infrastructure. Scope of Impact: Users attempting to access the affected Microsoft 365 services may experience intermittent connectivity issues or service disruptions. Microsoft continues to actively investigate and work toward a full resolution. We will continue monitoring the situation and provide updates as more information becomes available. Please visit the official Microsoft status page if you would like to follow the incident and receive the latest updates: https://status.cloud.microsoft/ For Support: If you require immediate assistance, please call our support team or submit a support request through DAVE, as email communications may also experience delays due to the ongoing Microsoft 365 issues. Next Update: Thursday, November 12, 2026, at 7:30 PM EST.

November 12, 2026 8:35PM EST
November 13, 2026 1:35AM UTC
IDENTIFIED

User Impact: Users may experience difficulties accessing or connecting to multiple Microsoft 365 services. More Information: Several Microsoft 365 services and features that rely on Exchange Online and email functionality are currently impacted. Features that do not depend on Exchange Online may continue to function normally. The following services and functionalities may be affected: - Exchange Online: Users may be unable to access their mailboxes through Outlook on the web, Outlook desktop (MAPI), Exchange ActiveSync (EAS), or REST-based connections. Email delivery may also be delayed. - Microsoft 365 Admin Center: Administrators may experience issues loading certain admin center pages. - Microsoft 365 Apps: Users may be unable to view their recently accessed files. - Microsoft 365 Apps Admin Center: Services such as Cloud Update, Cloud Policy, and Inventory may be affected. - Microsoft 365 Education: Features such as Assignments, Reading Progress, and Speaker Progress may experience disruptions. - Microsoft Copilot 365: Users may be unable to load Copilot Chat or receive responses through the web and desktop applications. Access to work-related data, including emails, calendars, and files, may also be affected. - Microsoft Defender for Office 365: Safe Links may be unable to verify URLs, potentially affecting users who click links through Outlook and Teams. - Microsoft Defender XDR: Users may experience difficulties loading Microsoft Defender portal pages and solution tabs. - Microsoft Fabric: Users may encounter errors when exporting reports with sensitivity labels to PDF or PowerPoint or updating labeled artifacts. - Microsoft Graph: API requests accessing Exchange Online data, including mail, calendars, and contacts, may time out. - Microsoft Intune: Some service functionality may be affected. - Microsoft Planner: Users may experience intermittent reliability issues when performing Plan and Task operations. - Microsoft Purview: Services including Authorization, Auto-labeling, Data Loss Prevention (DLP), Communication Compliance, and Data Classification may be impacted. Users may also encounter issues accessing Microsoft Purview portal pages. - Microsoft Teams: Features dependent on Exchange Online, including calendars, meeting scheduling, and chat creation for organizations using Information Barriers, may fail. Core messaging and online meetings remain largely functional. - Microsoft To Do: The application may fail to load, and users may encounter errors when performing certain operations. - Power BI: Users may intermittently encounter issues exporting reports with MIP sensitivity labels to PDF. - SharePoint Online: Features dependent on Exchange Online may be affected. Direct access to files stored in SharePoint Online remains functional. - Universal Print: Users may encounter errors when submitting print jobs or accessing administrative features. - Windows 365: Users in environments configured to use Microsoft Purview Customer Key for Windows 365 Cloud PCs may be unable to connect to their Cloud PCs. Current Status: Microsoft has identified a process on the affected servers responsible for establishing secure connections that is becoming overwhelmed, causing the servers to stop processing requests. Microsoft is preparing a configuration change to address the issue and is currently validating it on a subset of affected servers before deploying it more broadly, alongside infrastructure restarts. In parallel, Microsoft has started reverting a recent network configuration change that coincides with the beginning of the disruption to determine whether this will help restore services. Temporary traffic limitations have also been implemented in specific locations. Microsoft is monitoring the affected servers to confirm their stability while handling reduced connection volumes before gradually restoring additional traffic. Previous Status: Microsoft has reviewed the known impact scenarios and updated the list of affected services and features outlined above. Investigation efforts are ongoing to isolate the underlying issue affecting server availability and to progress other recovery efforts. Scope of Impact: Users attempting to access the affected Microsoft 365 services may experience intermittent connectivity issues, service disruptions, or reduced functionality. Next Update: Microsoft is expected to provide its next update by Thursday, November 12, 2026, at 9:00 PM EST. We will continue monitoring the situation and provide updates as more information becomes available. Please visit the official Microsoft status page if you would like to follow the incident and receive the latest updates: https://status.cloud.microsoft/ For Support: If you require immediate assistance, please call our support team or submit a support request through DAVE, as email communications may also experience delays due to the ongoing Microsoft 365 issues.

November 12, 2026 11:03PM EST
November 13, 2026 4:03AM UTC
IDENTIFIED

Microsoft 365 Service Disruption – Latest Update Microsoft has provided a further update regarding the ongoing service disruption affecting multiple Microsoft 365 services. User Impact: Users may experience difficulties accessing or using various Microsoft 365 services, particularly those that rely on Exchange Online and email-related functionality. Some services may remain operational, but features dependent on Exchange Online may be intermittently unavailable or experience degraded performance. Potentially Affected Services: - Exchange Online: Users may be unable to access their mailboxes through Outlook on the web, Outlook desktop, Exchange ActiveSync, or REST-based connections. Email delivery may also be delayed. - Microsoft 365 Admin Center: Some admin center pages may fail to load. - Microsoft 365 Apps: Users may be unable to view recently used files. - Microsoft 365 Apps Admin Center: Cloud Update, Cloud Policy, and Inventory services may be affected. - Microsoft 365 Education: Assignments, Reading Progress, and Speaker Progress may experience issues. - Microsoft 365 Copilot: Copilot Chat may fail to load or provide responses. Access to work data, including emails, calendars, and files, may also be impacted. - Microsoft Defender for Office 365: Safe Links may be unable to verify URLs, potentially affecting links accessed through Outlook and Teams. - Microsoft Defender XDR: Users may experience issues loading the Microsoft Defender portal and its solution tabs. - Microsoft Fabric: Users may encounter failures when exporting reports or updating artifacts containing sensitivity labels. Opening protected Power BI files may also be affected. - Microsoft Graph: API requests involving Exchange Online data, including mail, calendars, and contacts, may time out. This may also affect certain Teams management and notification activities. - Microsoft Intune: Device enrollment, check-in, and compliance policy operations may experience intermittent issues. - Microsoft Planner: Users may experience reliability issues when performing plan and task operations. - Microsoft Purview: Multiple services, including Data Loss Prevention (DLP), Information Protection, eDiscovery, Data Classification, and authorization features, may be affected. Users may also encounter issues accessing the Purview portal and protected content. - Microsoft Teams: Core functionality, including joining calls and meetings, group chats, and channel messaging, remains largely operational. However, features dependent on Exchange Online may be affected, including calendar access, meeting scheduling and invitations, Copilot responses, contact synchronization, and the creation or deletion of private and shared channels. - Microsoft To Do: The application may fail to load or experience operation failures. - Power BI: Users may intermittently encounter issues exporting reports containing sensitivity labels to PDF. - SharePoint Online: Features dependent on Exchange Online may be affected. Direct access to files stored in SharePoint Online remains functional. - Universal Print: Users may encounter errors submitting print jobs or accessing administrative features. - Windows 365: Users whose Cloud PCs are configured to use Microsoft Purview Customer Key may experience connection failures. Current Status: Microsoft continues investigating the ongoing traffic management imbalances affecting its infrastructure. The investigation includes reviewing traffic flows, examining affected infrastructure, and identifying opportunities to optimize routing and improve service stability. Microsoft has also confirmed that previously implemented changes have not produced the expected results. As a result, alternative approaches are being evaluated to increase capacity and improve service availability. Scope of Impact: This issue may affect users attempting to access or utilize the impacted Microsoft 365 services. Last Updated: Friday, November 13, 2026, at 10:37 PM EST. We will continue monitoring the situation and provide further updates as additional information becomes available. For the latest information directly from Microsoft, please visit the Microsoft Service Health Status page. For Support: If you require immediate assistance, please contact the Dataprise Support Team by phone or submit a support request through DAVE. Please note that email communications may also experience delays due to the ongoing Microsoft 365 disruption. Next Update Expected: Friday, November 13, 2026, at 11:30 PM EST.

November 13, 2026 12:27AM EST
November 13, 2026 5:27AM UTC
IDENTIFIED

User Impact: Users may experience difficulties accessing multiple Microsoft 365 services due to an ongoing disruption affecting Exchange Online and related services. More Information: Microsoft has confirmed that services and features dependent on Exchange Online and email functionality are experiencing disruptions. Services that do not rely on Exchange Online may continue to operate normally. Potentially impacted services include: - Exchange Online: Users may be unable to access mailboxes through Outlook (web and desktop), and email delivery may be delayed. - Microsoft Teams: Calendar access, meeting scheduling, invitations, Copilot responses, contact management, and certain channel operations may be affected. Core functionality, including calls, meetings, group chats, and standard channels, remains operational. - Microsoft 365 Apps and Admin Center: Users may experience issues accessing recently used files and certain administrative features. - Microsoft 365 Copilot: Copilot Chat may fail to load or respond, and access to organizational emails, calendars, and files may be disrupted. - Microsoft Defender (Office 365 and XDR): Security features, including Safe Links, Safe Attachments, Quarantine, Threat Explorer, and Defender portal access, may experience failures or delays. - Microsoft Intune: Device enrollment, check-ins, and compliance operations may be intermittently affected. - Microsoft Planner and To Do: Users may experience loading issues and failures when accessing or managing tasks. - Microsoft Purview: Data Loss Prevention, Information Protection, eDiscovery, auditing, and other compliance-related features may be impacted. - SharePoint Online and Power BI: Features dependent on Exchange Online and certain report export operations may fail. Direct access to SharePoint files remains functional. - Other Services: Microsoft Fabric, Graph API, Universal Print, Windows 365, and Microsoft 365 Education may also experience intermittent disruptions. Current Status: Microsoft continues investigating the underlying cause and implementing mitigation measures. Current efforts include increasing backend server capacity, reducing server load, and synchronizing recent network changes across affected machines. However, some machines remain in an unhealthy state, preventing changes from syncing as expected. Microsoft is continuing to monitor these efforts and evaluate additional measures to restore service availability. Scope of Impact: Users attempting to access the affected Microsoft 365 services may experience intermittent disruptions or service failures. Next Update: Microsoft expects to provide its next update by Friday, November 13, 2026, at 1:00 AM EST. Dataprise will continue monitoring Microsoft's updates and provide additional information as it becomes available. We appreciate your patience and understanding while Microsoft works toward resolving this incident.

Dataprise Managed Services

Managed Infrastructure

Operational

Managed Service Desk

Degraded Performance

Managed Cybersecurity

Degraded Performance

Managed Data Protection

Operational

Managed Mobility Services

Operational

Cloud Services

Degraded Performance

Dataprise Hosted Services

Operational

Carrier Services

Operational

Third-Party Vendor Services (Not Dataprise)

Third-Party Vendor Services

Degraded Performance

1

Active Incidents

0

Active Maintenances

0

Upcoming Maintenances